Firestone Complete Auto Care Reviews

I was at the Firestone store in Valrico,Fla.today getting my car fixed.I was there 3hrs with my 90 yr old mom.The manager there was name Tim.He is a good manager n was so nice to my 90 yr old mom.Her sugar dropped n she needed something to eat to raise her sugar.He overheard her telling me this.He came over n told me he'll run out n get a candy bar for mom to eat to get her sugar up.He got her a candy bar n wouldn't hear of us paying him for the candy.She ate the candy n she felt better n we both thanked him for his kindness.He is a good manager n a compassionate man who cares about customers.Thanks again,Ted for what you did for my mom.Your guy who worked on my car did a great job n I thank him,too.Keep up the great job.God Bless all of you there.

I was traveling with our three youngest children from NC to SC Friday when I stopped at exit 164 off I-95N. As I pulled into Cracker Barrel, I heard a scraping sound under my car and thought it might be one of my tires but as I looked closer, I found something else. I asked a gentleman if he could help me and showed him what appeared to be the under carriage of my car hanging by a thread. I asked him if he knew where I may be able to get it fixed and he told me about Firestone on Hoffmeyer, not far from Cracker Barrel. I thanked him profusely. If you see a man in the area with a Steeler's face mask, HE IS AWESOME! I carefully drove to Firestone and encountered the friendliest, most helpful staff. The first person to help me was Mr. Nick. He saw me coming and showed me where I could park in the already close-to-full parking lot. Mr. Patrick was very kind and assured me that they could quickly get me on my way, even though every stall was full and all staff was diligently working on vehicles. Mr. Nick fixed the under carriage and checked the air tire pressure in all four tires. He also showed me how to reset the sensor, when necessary. I've had my tires rotated at least three times in the last year and no one at the local shop could reset the sensor. Mr. Patrick, Mr. Rick and Ms. Donna treated everyone who came into the store and called on the phone as if they were friends. They were so kind and accommodating to me. My children and I made it safely to our destination and back home tonight. We travel that area quite frequently and plan to stop in to deliver goodies to them the next time we pass through. When people ask about our Father's Day weekend, our answer is "we had a rough 10 minutes, but we had a wonderful weekend!" THANK YOU, Mr. Nick, Mr. Patrick, Mr. Rick and Ms. Donna!